Straight answers for booking Middle Georgia Totes. Full lease terms are in the rental agreement at checkout.
A refundable deposit is charged with your booking. It is not taxed. The amount appears in your booking price breakdown. After pickup and inspection, we refund the deposit when equipment comes back on time, complete, empty, and in acceptable condition, less any amounts you owe. We initiate refunds within ten business days after completed pickup and inspection; your bank timing follows the card processor.
Every package includes 1 hand truck and labels. Extra totes and hand trucks are priced in your booking total when you add them on the Dates step.
Package price includes up to 14 days from delivery to pickup. Extra time beyond 14 days is billed per extra week (or part of a week) at a flat rate for your package, shown in your booking total. Online bookings allow 1–28 days unless we agree otherwise in writing.
More than 48 hours before the scheduled delivery date: full refund of rental fees paid, and deposit release, less any non-refundable third-party charges disclosed at booking. 48 hours or less before delivery, or failure to accept delivery for reasons on your side: we retain 50% of the package and add-on rental fees (excluding tax and unused extended-delivery miles not driven). The deposit applies to amounts owed; any remainder is released.
Checkout is card only. We process payment through Stripe. Apple Pay or Google Pay may appear on supported devices as card wallets; bank-link payment methods are not offered.
Delivery and pickup require an outdoor, ground-level location with vehicle access. We drop off and collect the totes and hand truck there. Stage empties outdoors at ground level on your pickup date.
Totes and the hand truck must be returned empty and staged outdoors at ground level for pickup on your pickup date. Full or debris-filled totes can mean a missed trip, a cleaning fee under the rental agreement, and continued extra-day fees until we recover the equipment. Ordinary household packing dust is fine; leftover trash, paint, adhesive, or odor beyond ordinary use is not.
Delivery inside our listed Middle Georgia counties is included in the package price. Addresses outside that zone remain bookable. Extended delivery beyond the included county zone is calculated at checkout after your address is verified and appears in your quote before you pay.
You choose delivery and pickup dates when you book. There is no self-serve reschedule. Contact us to request a change; we approve changes based on availability and may adjust fees.
No. Middle Georgia Totes provides the supplies you need for a successful move. We do not pack, load, or move your things. We deliver and pick up totes and a hand truck at an outdoor, ground-level location with vehicle access.
You book delivery and pickup dates online. Weekday delivery and pickup are in the evening (about 6–8 PM); evening pickup still gives you that full day. Weekend (Saturday and Sunday) delivery and pickup are in the morning (about 6 AM–12 PM). Exact clock time is arranged after booking through the contact on your reservation, or by optional SMS if you opt in at checkout.
No. We can drop off and pick up without anyone present. While the totes and hand truck are at your location, you are responsible for keeping them secure. Drop-off and pickup are always at an outdoor, ground-level location with vehicle access.
Yes. Both addresses need an outdoor, ground-level location with vehicle access. Any extended delivery fee appears only in your quote before you pay.
Call 478-800-TOTE (478-800-8683) or email pack@midgatotes.com.
Totes are commercial ~27-gallon moving totes (full exterior and lid specs on Packages). The hand truck is steel with a beveled toe plate and 10 in wheels — see Packages and How It Works.
Your package includes the listed tote count, outdoor ground-level delivery and pickup in the included zone, 1 hand truck, labels, and up to 14 days. Extra totes and hand trucks are optional on the Dates step.
You are responsible for lost or damaged equipment beyond ordinary wear. Replacement charges are set out in the rental agreement you accept at checkout.
Yes. Totes are sanitized between rentals. Return them empty and free of trash, paint, adhesive, and odor beyond ordinary packing dust.